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Support
The Support You Need
Throughout your time at Swinburne Online you’ll be supported every step of the way. We know your day doesn’t always begin at 9am and finish at 5pm, so we’ve extended our support hours to ensure you can get the answers you need when you want them.
Student Support
We’re here to make studying online as simple as possible for you. Not only do we have the right tools and support teams to promptly answer your academic questions or help you through technical problems – we have people who care about your success.
Student Advisors are available:
8:00 am – 9:00 pm Monday – Friday AEST or AEDT
10:00 am – 6:00 pm on weekends AEST or AEDT
Student Coaches
When it comes to managing your time and staying motivated, Student Coaches are a great resource. They can help you set realistic goals and stay motivated.
Swinburne Online students can book a call to speak to a Student Coach at a time that suits.
Study Groups
Whilst studying with Swinburne Online you’ll be interacting with fellow students all the time. Learning with and from other students is a great way to gain a deeper knowledge of your chosen subject matter.
Online study groups will have between 25 and 30 students and will be facilitated by your Online Learning Advisor (OLA).
How study groups work.
Dedicated Tutors
You don’t need to be sitting in a classroom to have access to some of the best university tutors on offer.
Swinburne Online’s team of academic professionals is dedicated to making your online study experience simple and rewarding.
Meet your dedicated tutors.
Graduation and beyond
For many, graduation is not only the end of one chapter, but also the beginning of the next.
With this in mind, Swinburne offers a range of services and support to help you set yourself up for success. These services include career advice, a worldwide alumni network and further study options.
Find out more about life beyond uni.
Frequently Asked Questions
Q.
Who can help me if I am having technological difficulties?
A.
When completing your degree, there is a vast amount of technical support at your disposal, both on our website and through our support team. If you can’t find what you need on our Student Portal Technical Support section then get in touch with one of our Student Advisors on 1300 937 765 from Australia, +61 3 9956 0777 for Australian citizens living overseas and 800 8001 1222 for international students. Our support team is here to help, anytime between 8:30AM – 5PM Monday to Thursday, 9AM – 5PM on Friday and 10AM – 3PM on Saturday.
Q.
Do you offer online support, or will I need to figure it all out myself?
A.
We have a whole variety of support options available to students seven days a week, so no one is ever left feeling alone.
For students studying a degree with us, your small online class of 20-24 students is run by a dedicated online tutor (Online Learning Advisor), who will always be happy to respond to your questions. Our Student Advisors (SAs) are a team of academic/technical and administrative specialists who can be contacted seven days a week. They can help with issues from advice on assignments to problems with logging in to the Student Portal. We also have online assessment support options that will cater to a range of academic needs. To find out more about our university support options, visit the student support page on our website.
Q.
What is an Online Learning Advisor and how can I contact them?
A.
At Swinburne Online, each unit you study will be run by an online tutor with years of industry experience. The tutors are called Online Learning Advisors (OLAs) and they have been trained to teach specifically in an online environment. You can contact your Online Learning Advisor (OLA) via the discussion boards in the student portal, or via email for a timely response.