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Student Support

7-Day Support

Throughout your time at Swinburne Online you’ll be supported every step of the way. We know your day doesn’t always begin at 9am and finish at 5pm, so we’ve extended our support hours to ensure you can get the answers you need when you want them. Our dedicated Student Advisors are available to help with whatever query you may have – even a severe case of procrastination!

Ultimately, we’re here to make studying online as simple as possible for you. Not only do we have the right tools and support teams to promptly answer your academic questions or help you through technical problems – we have people who care about your success.

Student Advisors are available:

8:00 am – 9:00 pm Monday – Friday AEST or AEDT
10:00 am – 6:00 pm on weekends AEST or AEDT

Support Team

Your one-stop-shop for support

Available seven days a week our Student Advisors ensure that you are never alone. Whether you need help with essay writing, technology support or research advice you’ll have immediate access to a support team who are ready to assist.

Assignment Assistance

Help when you need it

Assignment assistance is always at hand with Studiosity. In conjunction with your eLearning Advisor, Studiosity offers feedback on assignment drafts, structure, grammar and more. On average students who utilise Studiosity received 15% higher marks than those who don’t.

Study Groups

Students sharing knowledge

You will study each unit as part of an online study group of between 25 – 30 students, contributing your own experiences to the discussion. Facilitated by an online tutor, study groups provide an ideal forum to network with other students and utilise the knowledge of the group to support your learning.

Virtual Classroom

Access your course anywhere

Learning happens in a virtual classroom through small study and discussion groups led by an industry-experienced tutor. Class sizes are small, allowing your online tutor to provide an excellent level of personalised support. In the classroom you will complete interactive learning activities, access online readings, watch instructional videos and interact with your online tutor and fellow students.