Claim for Payment

Towards the end of the placement, the Pre-service Teacher Coordinator will receive an email which will include a link to the Claim for Payment web form.

Payments can take up to four weeks to be processed.

Government education settings in South Australia have a different payment process. Please refer to SA Government Schools Claim for Payment Information. For all other settings, see ‘how to submit’ above.

For Tasmanian Government settings, we ask that you email placements@swinburneonline.com if your Claim for Payment form does not allow you to provide the personal bank details for the Supervising Teacher and the Pre-Service Teacher Coordinator. For all other settings, see ‘how to submit’ above.

Due to state requirements, Queensland government primary and secondary settings claim for payment form will ask for individuals to submit their personal bank details for payment. For all other settings, see ‘how to submit’ above.

Please email placements@swinburneonline.com to request a manual Claim for Payment email which will provided to you to complete.

What happens if I don’t receive the claim for payment link?

We encourage you to check both emails this would have been sent to (including your junk mail).

Our systems will also send you a follow-up email if you have not submitted your Claim for Payment (CFP) within 10 days of completion.

If you are certain you have not received it, please email placements@swinburneonline.com with your full name, email address, your role and the student’s name and student ID (if you have it).

I am getting an error submitting this form – what do I do?

• Are you trying to submit using a laptop or a phone? We recommend a laptop or computer using Google Chrome or Firefox as your browser. We do not recommend Safari or Internet Explorer.
• Have you filled in all fields in the form?
• Are you getting an error message?

The page keeps timing out when I try to submit the form – what do I do?

• Are you trying to submit using a laptop or a phone? We recommend laptop or computer using Google Chrome or Firefox as your browser. We do not recommend Safari or Internet Explorer.
• Have you filled in all fields in the form?
• Are you getting an error message?

If you have tried the troubleshooting steps above and need help understanding an error message, please email placements@swinburneonline.com with a screenshot of the error, your full name, email address, your role and the student’s name and student ID (if you have it).

How long does it take to receive payment?

After submission of the form, it can take up to 4 weeks to receive payment. You will be contacted via email if there is any further information required. Please note, it is the responsibility of the individual submitting the form to ensure all details are accurate and match what we have on file.

If there are any discrepancies, please email placements@swinburneonline.com with your full name, email address, and role and the student’s name and student ID (if you have it) with confirmation of the details that need to be updated.

I’m a Supervising Teacher and I want to get paid, but the PSTC does not. How does this work?

Claim must be made for both individuals.  We are unable to process payment for one role only.

How can I view the payment breakdown?

You can view and print a PDF copy of the payment breakdown by using the CFP link you submitted the form through.

Can you provide a group certificate for tax purposes?

No. You can use the remittance advice provided and our ABN 75 148 177 959 to record the payment appropriately when filing taxes. You can also print a PDF copy of the payment breakdown by using the CFP link.

I need a Remittance Advice or an Invoice for the payment made. Where can I get this?

Email placements@swinburneonline.com with your full name, email address, your role and the student’s name and student ID (if you have it) to request this remittance notice.

This remittance advice will not include a breakdown of payments. Please refer to the table above to identify payments.

How will this payment appear on a bank statement?

This payment will appear from ‘Online Education Services’ on your bank statement.

Why is the payment being made to the setting?

By having the payment made directly to the setting, the payment can then be distributed appropriately to those who held the roles of the Pre-service Teacher Coordinator and the Supervising Teacher to ensure that the payment is made correctly. This process is in line with industry standards.

Help, I have not received payment!

Payment can take up to 4 weeks to be processed. Check your bank statement – this payment will be made from Online Education Services, not Swinburne Online.

The CFP form has incorrect information. What do I do?

If there are any discrepancies, please email placements@swinburneonline.com with your full name, email address, and role and the student’s name and student ID (if you have it) with confirmation of the details needing to be updated.

I’ve received an email asking me to re-submit the CFP. Why do I need to resubmit the CFP form?

Below are a list of common reasons why we would ask for a CFP to be re-submitted:

• Bank name was provided instead of account name, e.g., Westpac account
• Less than number of placement days required
• Exceeds number of placement days required
• Supervising Teacher claiming both Supervising Teacher and Pre-Service Teacher Coordinator role (this is the most common error!)
• Pre-Service Teacher Coordinator not claiming
• Personal bank details provided for payment option 1
• Business bank account details provided for payment options 2-4
• SA government primary or government secondary school using CFP form
• SA gov claim invoice details missing / incorrect

I am an International School. How do I submit a claim for payment?

Request the International Claim for Payment form from Student Services by emailing placements@swinburneonline.com.

How do I submit a CFP (for a SA government primary/secondary setting)?

We kindly request that you claim payment as per the South Australian Government School system. If needed, please consult your school’s Business Manager for further instructions.

When generating an invoice, please include the following information:

To address
Swinburne Online
Level 1/60 Cremorne St
Cremorne VIC 3121

Bank account details
BSB
Account Number
Account Name