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Diploma of Business (Operations) (BSB50120)

Are you ready to coordinate large-scale business projects? A Diploma of Business (Operations) will prepare you take the next step in your career.



2 years full time


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‘My Swinburne Online course has definitely given me so much more knowledge and enjoyment which I know has already added fulfilment to my life.’

John, Swinburne Online graduate


The results are in: Team Leaders rate their roles 4.1 stars out of 5.

Our business faculty has received a five-star rating for learning engagement, student support and skills development.

‘My Swinburne Online course has definitely given me so much more knowledge and enjoyment which I know has already added fulfilment to my life.’

John, Swinburne Online graduate


The results are in: Team Leaders rate their roles 4.1 stars out of 5.

Our business faculty has received a five-star rating for learning engagement, student support and skills development.

The Diploma of Business (Operations) will equip you with specialist knowledge in coordinating business projects.

You will learn to lead teams, identify marketing opportunities, develop administrative systems and manage budgets and financial plans. Your coursework will take you through the development of business plans and the management of business resources.

By the time you graduate, you will have strong critical and creative thinking skills and the confidence to actively engage with the management of an organisation.

Please note: If you complete the Course in Introductory Skills within six months, you gain automatic entry into the diploma. You will have two years from enrolment to complete the remaining units of the diploma. You are required to be self-directed in your learning and complete your coursework at a reasonable progression, so you can earn your qualification within this timeframe.

What will you learn?

  • Lead effective teams: Learn how to establish a team performance plan, facilitate teamwork and manage key business relationships.
  • Manage meetings: Gain the skills required to manage a range of meetings, including overseeing the meeting preparation processes and chairing meetings.
  • Develop workplace policies and procedures for sustainability: Learn how to develop and implement workplace sustainability policies and modify the policy to suit changed circumstances. ‘Sustainability’ refers to an approach that focuses on the minimisation of an organisation’s social, economic and environmental impact.
  • Manage budgets and financial plans: Develop skills and knowledge required to undertake financial management in an organisation. This includes planning and implementing financial management approaches, and supporting and evaluating effectiveness of financial management processes.
  • Develop business plans: Learn how to produce consistent documents and templates that meet your company’s requirements.

Want to learn more? Get your course guide

Flexible study

What does flexible study mean for me?

Studying at Swinburne Online gives you the freedom to study how it suits you. Decide when and where it fits in with your life and tailor your study journey to your own needs. Get a world-class degree without giving up what’s important.

Flexible study at Swinburne Online

Set a study pace that work with what’s going on in your life. If you’re unsure about how much you can commit to, we can offer part-time options and the option of increasing your unit load as your progress. Interested in fast-tracking your studies? You also have the opportunity to complete up to 12 units per year.

You don’t have to put your life on hold to study. Prioritise what matters to you and fit study around family, work and personal commitments through a course that is flexibly designed for online learners.

Start when it suits. Swinburne Online offers multiple intake dates and flexible unit availability, so you can choose when you begin your studies or if you need to take a break.

Flexible study requires flexible support. As a Swinburne Online student, you’ll have support for extended hours, seven days a week, with Student Advisors available to help with anything from tech support to research advice and dedicated online tutors in each of your units.


Your course structure

The Diploma of Business (Operations) (BSB50120) consists of 12 units, including three Introductory Business Skills units and nine Diploma of Business (Operations) units.

This diploma requires that you first complete three units in Introductory Business Skills to develop your foundational skills and knowledge. With the Introductory Skills Course complete, you gain automatic entry into the diploma.

This course includes both graded (scored between 50–100) and ungraded (Competent or Not Yet Competent) units. Where grading is applied, this occurs over and above the determination of competency. The inclusion of grading occurs to allow articulation into higher education programs.

Why study a business diploma with Swinburne Online? Our courses are at the forefront of industry and provide you with the practical skills to success come graduation. Get a taste through the course highlight below, or view all units in this diploma.

View All Units

How you'll learn

Learning designed for online

Your study journey with Swinburne Online is tailored to the digital space. You’ll study in a dynamic virtual classroom environment, interact with your peers in the custom-built social platform, and receive support at the times you need it from advisors who understand studying online.

Your online study journey

You’ll complete each of your units in Canvas, your online classroom, and guided through coursework by an online tutor with real-world experience in your field of study. Canvas is where you’ll access classes, assignments and discussion boards with your peers.

The Student Hub is your online campus, where you’ll access the support and resources to assist you throughout your study journey. From managing your course to technical support and library resources, you’ll find it all in one easy location.

Swinburne Online will be there for you each step of the way. From enrolment through to graduation, we offer extended, flexible support in each of your units and advisors to assist with anything from technical support to referencing and assignment tips.

Entry requirements

To ensure you have the best chance of successfully completing your diploma, you may enter this course if you meet any of the below criteria:

  • Hold a Year 12 Certificate of Completion
  • Completion of a Cert IV or above in any field
  • Can demonstrate relevant work experience and meet the language, literacy and numeracy requirements to study at the diploma level.

This course is not available to international students.


The estimated fee for this course is $9600*.

VET Student Loans are available to assist eligible students to pay their course fees.

Discover more information about VET fees and loans.

Course fees may change without notice and will be affected by a student’s unit selection and any credit awarded in recognition of previous academic experience.

This course is not available to international students.

Scholarships are available for both commencing and current students. You may be eligible for Swinburne Scholarships.

Career Outcomes

Advance your career in business

The Diploma of Business (Operations) (BSB50120) is designed to equip you with strong critical and creative skills so that you have the confidence to engage in the management of an organisation. At Swinburne Online, we don’t just prepare you with the skills you need today, we prepare you with the skills that will take you well into the future.

Every day is different in this role; provide mentoring, set tasks, monitor progress and work on long term goals.

Contribute to the success of a business via tasks such as marketing research, training staff and scheduling important meetings.

Monitors and processes business payments and expenditure.

Organise and control the functions and resources of offices including its administrative systems and office personnel.

Responsible for the planning, development, and organisation of a business.

Gain overall knowledge to assist in managing day-to-day administrative business operations.


The Diploma of Business (Operations) (BSB50120) is nationally accredited with the Australian Skills Quality Authority (ASQA) and recognised by Registered Training Organisations (RTO) and Universities across Australia.


‘The trainers and assessors were fantastic with answering all of my many questions.’


Swinburne Online graduate

What are other students asking?
For students undertaking a degree, most of your learning materials are included with a free license provided to you by Swinburne Online. However, in some cases, you will be notified via your student email that you will need to buy specific software or eTexts. For TAFE Business students, all of your learning materials will be available online and are covered by your course fees. You won’t need to purchase any further materials.
Offered by universities, TAFEs, Registered Training Organisations and Community Education Centres, a diploma is a practical qualification, while a degree is typically offered by universities and encompasses more academic courses. For more information about the different qualifications, visit our Online Courses page.
You must read the VET Student Loans Information Booklet before applying for a loan. A VET student loan results in a HELP debt that continues to be a debt due to the government until it is repaid. You will start repaying the loan when you reach the minimum repayment threshold. The rate at which you repay the loan is based on your income, as you earn more you will repay a higher percentage of your taxable income towards your loan. Check the Study Assist website to find out more. We encourage you to seek independent financial advice to be sure a VET Student Loan is right for you.

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