Course content, facilities, resources, educational technologies and learning activities that are up-to-date and relevant
Teaching staff who are well prepared and use appropriate methods and technologies to maximise opportunities for learning and scholarship.
Academic support that gives feedback on progress, provides opportunities to improve academic performance and skills and helps students in difficulty
Access to the information needed for successful study
Opportunities for industry, research, community and international experiences
Access to other student support services for personal and other difficulties.
Timely, advance scheduling of teaching activities to allow students to plan their timetables for study and engagement in activities that support progression and complement their studies
Respect and courtesy to students
Opportunities to provide feedback on the student experience at Swinburne.

Expectations of students

Students are expected to:

Attend formal learning activities punctually, and participate actively and positively in their own learning
Engage with their studies, including all self-directed learning tasks, and meet assessment requirements and administrative deadlines
Monitor their own progress and use feedback from staff to improve learning
Be accountable for their own learning
Work responsibly and collaboratively to achieve study outcomes that require group activity, and avoid behaviour that interferes with the study experience of others
Be honest and respectful
Treat other students and staff with honesty, respect and courtesy in a safe manner, and refrain from harassing them or discriminating against them
Respect University property and facilities, including library, computing and laboratory resources, and recognise the right of others to use these facilities and services
Demonstrate professional behaviour while undertaking industry placements, projects or fieldwork, and respect the privacy of the client and any commercial information made available.

The Swinburne Student Charter is part of the People, Culture and Integrity Policy.

Netiquette

Here at Swinburne Online we promote learning environments that value respect and tolerance, and therefore expect all students to adhere to the following guidelines:

Be respectful of others’ views and opinions. Insulting, condescending or abusive words will not be tolerated. Debate is welcome as long as you are discussing the ideas, not attacking the person.
Be sensitive to different cultural, political and religious backgrounds. These differences will add to your experience, not detract from it.
Be aware of the impact of your posts. In general, if you think something could be taken the wrong way it’s probably best not to post it. If there is something you want to say to a teacher or peer that you’re unsure is appropriate for public display, sending it via private message/email is the best solution.

The online environment is great place to share ideas and support each other. Be proud of the posts you make as they can contribute to your fellow students learning experience.

Posts that do not adhere to the above guidelines may be removed. Further action may be taken if it contravenes Swinburne policies detailed below:

Who to contact

Please report any breach of the Student Charter or Netiquette policy to your eLearning Advisor, Unit Coordinator or Student Advisors.

Any breach of the Student Charter or Netiquette can also be raised through the formal complaints process.