Available 7 days a week our Student Advisors ensure that you are never alone. Whether you need help with essay writing, technology support or research advice you’ll have immediate access to a support team who are ready to assist.
We'll see you through
- The support you need.
- You don’t have to be a computer genius.
- There’s someone looking out for you.
- Support and assistance for your online journey.
- Regular milestones will help keep you motivated.
- Online support so you don't miss a deadline.
- Unexpected emergency? Don’t stress.
Our online tutors draw on their years of industry experience to ensure your graduation success.Find out more
Connect with your classmates, discuss your weekly study topics and brainstorm assignment ideas.Find out more
On-demand support right when you need it. We can help you reach your full potential and submit your best assignment.Find out more
Webinars, videos and live chat sessions all create an interactive study environment.Find out more
Our support team will provide you with seven day support, from orientation to graduation. 9am-9pm (AEST) Monday to Friday and 10am – 6pm (AEST) on weekends and public holidays.Find out more
Kick-starts your course by giving you the key skills you need to study online.Find out more
7 Day a Week Support
Throughout your time at Swinburne Online you’ll be supported every step of the way. We know your day doesn’t always begin at 9am and finish at 5pm, so we’ve extended our support hours to ensure you can get the answers you need when you want them. Our dedicated Student Advisors are available to help with whatever query you may have – even a severe case of procrastination!
Ultimately, we’re here to make studying online as simple as possible for you. Not only do we have the right tools and support teams to promptly answer your academic questions or help you through technical problems – we have people who care about your success. Student Advisors are available:
8:00 am - 9:00 pm Monday - Friday AEST or AEDT
10:00 am - 6:00 pm on weekends AEST or AEDT
Support Team - your one-stop-shop for support
Online Orientation - getting ready to study
We provide students with a thorough online orientation, presented via a series of live group webinars with a tutor. These workshops cover writing and research skills, strategies for successful study and introduce our online learning systems. These workshops ensure you’ll feel confident about starting your degree, even if it has been a while since you read a textbook.
Assignment Assistance - help when you need it
Assignment assistance is always at hand with Studiosity. In conjunction with your eLearning Advisor, Studiosity offers feedback on assignment drafts, structure, grammar and more. On average students who utilise Studiosity received 15% higher marks than those who don't.
Study Groups - students sharing knowledge
You will study each unit as part of an online study group of between 25 – 30 students, contributing your own experiences to the discussion. Facilitated by an online tutor, study groups provide an ideal forum to network with other students and utilise the knowledge of the group to support your learning.
Virtual Classroom - access your course anywhere
Learning happens in a virtual classroom through small study and discussion groups led by an industry-experienced tutor. Class sizes are small, allowing your online tutor to provide an excellent level of personalised support. In the classroom you will complete interactive learning activities, access online readings, watch instructional videos and interact with your online tutor and fellow students.