Refund Rules

Swinburne Online fails to start a course on the agreed upon starting date.

 

Full refund of any fees paid by the due date or the student may elect to choose an alternative course.

 

Swinburne Online withdraws an offer prior to course commencement (except where the offer was withdrawn on the basis of incorrect or incomplete information supplied by the student).

Full refund of any fees paid by the due date.

 

The student gives more than four weeks’ written notice, prior to a course commencing, of their inability to undertake the course,

Full refund of any fees paid by the due date.

 

The student gives up to four weeks written notice prior to a course commencing of their inability to undertake the course

An 85% refund of any fees paid by the due date.

The student withdraws from their course within the first four weeks of a teaching period.

70% refund of any fees paid by the due date.

 

The student gives written notice to take a leave of absence before the start of the teaching period.

85% refund of any fees paid by the due date.

 

The student gives written notice to take a leave of absence within the first four weeks of the teaching period.

A 70% refund of any fees paid by the due date.

 

The student withdraws from their course or unit or takes a leave of absence after the first four weeks of the teaching period.

No refund and academic penalty.

 

The student withdraws from a unit (but not the course) within the first four weeks of  the teaching period.

A 70% refund of any fees paid by the due date.

The student offer is withdrawn or their enrolment is cancelled due to misconduct including the provision of fraudulent documents. No refund.

Refund Conditions

•    To obtain refunds for studies not undertaken, students must apply in writing within 12 months of the event occasioning the refund (less deductions provided for in this agreement). Students must use the University’s refund application form and attach any required supporting documents.
•    In the event that the information provided in a refund application is not complete and further information is required, the processing timeline will not commence until the completed information has been submitted.
•    Refunds cannot be paid until Swinburne is in receipt of the monies into its account as cleared funds.
•    Any debts to Swinburne must be paid in full or the outstanding amounts will be deducted from the refund which is due.
•    Refunds will be made in Australian dollars.
•    Swinburne accepts no liability for any currency exchange movement between the date the fees were received and the date a refund is paid, or any bank charges relating to the refund.
•    Where a refund is payable due to discontinuation of a course or unit, the refund application is not deemed to be complete until the course or unit discontinuation has been processed and recorded on the University’s student management system.
•    When a student’s fees are paid by a sponsoring body or scholarship agency invoiced by Swinburne, any refund payable will normally be made to that body.
•    At its sole discretion, the university may decide to remit fees in exceptional circumstances where a student would not otherwise be eligible for a refund. Exceptional circumstances include but are not limited to:
     o    a major illness or disability affecting the student
     o    the death of close family member (parent, sibling, partner or child)
     o    a political, civil or natural event in the students home country that prevents the student from continuing their studies.
•    Application assessment fees (valued at AUD$50) are non-refundable.
•    All withdrawal and refund requests must be made in writing using the correct forms

What happens if I don't pay my fees?

It is your responsibility to pay your fees by the due date. If you do not pay your fees by the due date, a late fee will be charged of $200.00 AUD and you may be withdrawn from your course. It is also your responsibility to ensure that your enrolment is correct prior to week four of the teaching period (Census date). Financial and academic penalties apply if you withdraw after this date.