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Problem Solving with ICT

duration Duration: 1 Teaching Period

unit code Unit Code: ICT10001

contact hours Contact Hours: Recommended 10 hours of study per week

About this unit

Every day we are faced with problems that require analytical thinking, creativity and resourcefulness to solve. This unit challenges students to explore different approaches to analysing and solving problems in an organisation framework. Students will develop the ability to apply analysis techniques to unfamiliar problems and present their investigation through the use of a wide range of innovative information communication technologies [ICT], including prototyping, cloud-based tools, report writing and presentations. In addition, students are encouraged to reflect upon the learning taking place throughout the unit.


  • Introduction to problem solving
  • Project planning and methodology
  • Information gathering
  • Content management systems and hosting requirements
  • Business value and process improvement
  • Team dynamics
  • Overview of computer systems in terms of hardware, software and networking
  • Usability testing
  • Innovation and creativity
  • Teamwork, planning and collaboration
  • Report writing and presentation techniques

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