7 Day a Week Support

Throughout your time at Swinburne Online you’ll be supported every step of the way. We know your day doesn’t always begin at 9am and finish at 5pm, so we’ve extended our support hours to ensure you can get the answers you need when you want them. Our dedicated Student Liaison Officers are available to help with whatever query you may have – even a severe case of procrastination! 

Ultimately, we’re here to make studying online as simple as possible for you. Not only do we have the right tools and support teams to promptly answer your academic questions or help you through technical problems – we have people who care about your success. Student Liaison Officers are available:

8:00 am - 9:00 pm Monday - Friday AEST
10:00 am - 6:00 pm on weekends AEST

Support Team - your one-stop-shop for support

Available 7 days a week our Student Liaison Team ensures that you are never alone. Whether you need help with essay writing, technology support or research advice you’ll have immediate access to a team of academic professionals who are ready to assist.

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Support for our Students 02:11

Online Orientation - getting ready to study

We provide students with a thorough online orientation, presented via a series of live group webinars with a tutor. These workshops cover writing and research skills, strategies for successful study and introduce our online learning systems. These workshops ensure you’ll feel confident about starting your degree, even if it has been a while since you read a textbook.

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Dedicated Tutors - industry professionals

The tutors at Swinburne Online are known as eLearning Advisors (eLAs). They are passionate professionals with years of industry experience, specially trained for teaching online students. eLAs are your primary source of academic support, and are available to answer questions and help you through your assessments. 

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Design eLearning Adviser

Assignment Assistance - help when you need it

Assignment assistance is always at hand with Your Tutor and Smart Thinking. In conjunction with your online tutor these products can provide you with on-demand feedback on assignment drafts, structure and more. On average students who utilise these services receive 15% higher marks than those who don’t! 

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Social Networking - a supportive social community

Studying online doesn’t mean studying alone, and often the best way to learn is by working with others. CONNECT is our custom social network which keeps you in contact with other students. Use CONNECT to create face-to-face study groups with students in your area or find others who share your interests in our social groups.

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Study Groups - students sharing knowledge

You will study each unit as part of an online study group of between 25 – 30 students, contributing your own experiences to the discussion. Facilitated by an online tutor, study groups provide an ideal forum to network with other students and utilise the knowledge of the group to support your learning.  

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Virtual Classroom - access your course anywhere

Learning happens in a virtual classroom through small study and discussion groups led by an industry-experienced tutor. Class sizes are small, allowing your online tutor to provide an excellent level of personalised support. In the classroom you will complete interactive learning activities, access online readings, watch instructional videos and interact with your online tutor and fellow students. 

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Financial Support - HECS and FEE HELP

All Swinburne Online degrees have HECS or FEE HELP available to assist with the cost of your course. HECS-HELP is both a student loan and discount scheme allowing students to study without paying any up-front fees. Visit the Study Assist website to see if you're eligible or speak to one of our Course Consultants.  

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Beyond Graduation - support to find a dream job

All students have access to Swinburne's Centre for Career Development. Here you’ll have access to interview skills training, resume writing support, job application feedback and personalised advice about career planning. This service is available for 2 years after you graduate to make sure you land your dream job.

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Graduation Day 2014