Swinburne Online’s team of academic professionals is dedicated to making your online study experience simple and rewarding. Each unit you’re enrolled in is facilitated by a tutor we refer to as an eLearning Advisor.

Each eLearning Advisor (also known as an eLA) is an industry specialist; a subject matter expert with extensive professional experience in their field, who has been specially trained for teaching in online environments.

Many still work in the field they teach in, providing you with a great source of knowledge and experience.

One-on-one guidance

eLearning Advisors are your primary source of one-on-one academic support. They will guide you through your course and post weekly activities to help you learn the unit content and provide assistance, feedback and support throughout your studies.

Our eLAs are never more than an email away.

Dedicated tutors

Swinburne Online students describe the guidance and support they have received from their eLAs:

helping with assessments and revision
providing one-on-one support for every unit
applying the learning materials to real world situations
facilitating and responding to discussion boards.

More about studying online

Frequently asked questions

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Do you offer online support, or will I need to figure it all out myself?

We have a whole variety of support options available to students seven days a week, so no one is ever left feeling alone.
For students studying a degree with us, your small online class of 20-24 students is run by a dedicated online tutor (eLearning Advisor), who will always be happy to respond to your questions. Our Student Advisors (SAs) are a team of academic/technical and administrative specialists who can be contacted seven days a week. They can help with issues from advice on assignments to problems with logging in to the Student Portal. We also have online assessment support options that will cater to a range of academic needs. To find out more about our university support options, visit the student support page on our website.
For VET students, everything you need to know to complete your diploma is housed in our unique system called MyQuest. However, if you do find yourself with questions one of our VET student team are on hand.
Where can I get assessment support?

Aside from the Student Advisors, we offer independent assessment feedback via Studiosity. Studiosity is an online tutoring service that offers constructive essay feedback in less than 24 hours. Submit your draft essay or report to get expert feedback on academic writing, structure, flow and use of research.If you’re enrolled in a VET course you will access assessment support in MyQuest – your online learning environment. A dynamic live chat means you can find out who else is online at the same time as you and ask other students questions. There is also a discussion board where you can post questions that will be answered by a pool of industry trained teachers, waiting to help you.
How can I get in touch with other students?

You can communicate with students using the discussion boards within your student portal, or via CONNECT, Swinburne Online’s very own social networking site. CONNECT is much like an online student lounge, where you can chat with students from across the whole of Swinburne Online. From discussing your course, reflecting on student life, creating face-to-face study groups with students in your local area and even networking for your future, CONNECT is your networking haven.If you’re studying a TAFE diploma you’ll have access to live chat within MyQuest, which allows you to see who else is online at the same time as you and ask other students questions. You can also open up discussions with students and teachers by posting questions to an online discussion board.

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