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Blog

Meet the Team: Lead Trainer

Lucy Birchley November 24, 2016

This week we spoke to Kate, the Lead Trainer for all TAFE students completing a diploma at Swinburne Online, to find out a little more about her and what she can do to help students achieve their study goals.

What do you do in this role?

My role is to answer any questions students have concerning assessments. Sometimes a student will just need me to explain what the task is asking because they are unsure or they needed me to look over their assessment task to confirm they are on the right track. I also work with our four assessors to ensure assessments are marked in a timely manner so students get their feedback and results as quickly as possible.

What do you enjoy most about working with students?

I enjoy getting to know our students, providing tips and advice and seeing them progress. For many students it is their first online learning experience and to watch them work their way through the units to completing their Diploma is really rewarding.

What’s the best student experience you have ever had?

One of my best student experiences was with a parent who had not studied in a very long time. She was finding it very difficult to make time amongst looking after her children and running a household. She was also lacking confidence and was beginning to question her ability to study. She contacted me thinking it was best for her to withdraw as it was all a bit too hard.

So we worked out a study plan together, listing all of her weekly tasks along with planned blocks of time to study. We made sure everything was allocated in short chunks of time so she could manage her study in between other tasks and as part of her coaching we developed motivational techniques like following her unit’s quest map and only working on completing one module at a time.

In about four weeks she had completed her first unit and was on her way to finishing her course. To date she has completed four units and we touch base often with either assessment questions or just to chat about how she’s going.

What is one thing you wish every student knew about online study/their course?

The one thing I wish every student knew from the start of their course is the importance of asking for help whenever they have a question – no matter how small or silly they think it is.

Often having a question can stop a student in their tracks. My motto is that there is no question small or silly enough NOT to ask. So don’t be put off clarifying an assessment task or asking for help with a tricky topic, get in touch with our support team and get the help you need to reach your study goals.